Murkomen made the directive when he made an impromptu visit to the NTSA offices in Nairobi where he met officials working at the Authrity’s offices.

The Transport CS demanded a report on the statistics on uncollected number plates, logbooks and driving licences and a list of where the customers had been notified.

“I want the statistics before I leave, of how many logbooks have not been collected, DLs and number plates and where the customers have been notified,” the CS directed.

Murkomen also sought to know why most Kenyans had yet to collect their logbooks despite competing to process the document.

While clarifying the matter, NTSA officials attributed the delay in the collection of the logbooks to the reluctance of the applicants. The authority noted that applicants only appeared when they wanted to conduct major financial transactions.

NTSA was also put on the spot over complaints by Kenyans who claimed their details on the logbooks were being changed online without their knowledge or consent. 

According to NTSA, it has already launched an internal investigation into the matter.

Murkomen's visit to the NTSA offices comes amidst constant complaints by Kenyans over delays in the processing of number plates and driving licenses, a matter that car owners noted posed a huge inconvenience.

It is not the first time that CS Murkomen has visited the NTSA offices over backlog in the collection of driving licences and number plates.

In September last year, Murkomen issued a similar directive to the transport authority to clear the backlog of driving licences and digital number plates with specific timelines.

In a statement after an impromptu visit to NTSA offices in Nairobi, the CS directed that all processed digital number plates be issued within 14 days.

The transport CS noted that a number of motorists were still waiting for the number plates yet they had already been processed.