JOB DESCRIPTION

Reporting to the Senior Manager – Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.

RESPONSIBILITIES

• Plan, design and build proper and sound access technologies for Enterprise connectivity
• Work in collaboration with other technical teams to ensure timely delivery of Enterprise access infrastructure.
• Generate and Implement innovative and cost-effective access technologies for enterprise business
• Vendor and partners’ coordination and management for effective and timely enterprise infrastructure delivery and actualization of all access solutions to meet the specified designs through to acceptance
• Documentation and process management for all enterprise infrastructure connections and authentic network inventory maintenance
• Conduct and carry out new enterprise solutions trials and eventual adoption of successful solutions
• Carry out optimization works in the existing access enterprise infrastructure hence ensuring capacity is available for continuous business needs.
• Perform support activities on enterprise infrastructure, ensuring network availability and uptime at all times
• Offer 2nd level support for redesigns, network failures and SLA enforcement for solutions partners. 
• Support ticket resolution on the various tasks involving enterprise access infrastructure.
• Ensure a secure enterprise infrastructure through asset registers, IP management, and user management among other security measures.
• Perform quality control checks on all enterprise access infrastructure to ensure high implementation standards and adhered to and maintained.
• Perform upgrades and modernization of the enterprise access infrastructure to cater for business continuity through a stable network.

QUALIFICATIONS

• Qualified IP /SDWAN Support Engineer with CCNA, or equivalent with university degree from a recognized university.
• 5 years’ experience in technical support and a minimum of three years technical support hands on experience, preferably for an Internet Service provider or equivalent.
•  BSc Computer Science, or B.Sc. Electrical & electronic engineering, Telecommunication engineering
• Thorough understanding of IPv4 
•  Knowledge of Linux/Unix Operating Systems
• IT proficiency skills in MS office suite.
• Knowledge and skills in SDWAN systems, Microwave backhaul systems backed by professional certification.
• Knowledge and Skills on Network Management systems for 5G networks and Point to Point systems.
• At least 2-year hands-on experience on 5G, RF systems, and 5 years  for FTTx, Fibre
• Preparation of periodic network reports on network performance.
• Direct involvement in adherence of the laid down methods of procedure.
• Preparation of periodic preventive and corrective fault repairs.
• Understanding of the implications of various scheduled network activities.
• Submission of accurate, timely and relevant information for network expansion and improvement.
• Demonstrate analytical skills and ability to monitor and explain trends and variances
• Ability to meet strict deadlines
• Ability to work without supervision.
• Ability to analyze processes and systems for enhancement of efficiencies and performance
• Highly computer literate and use of reporting tools 
• Ability to relate well with both internal and external customers and work in teams
• Skills and ability to train others and enhance their skills and competencies
• Self-drive for results

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JOB DESCRIPTION

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

RESPONSIBILITIES

• Advises on the communications requirements of installed and planned networked information systems. 
• Carries out surveys to establish network connection requirements. 
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations. 
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
• Monitors, administers and maintains network security, countermeasures for availability and safety
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 
• Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
• Documentation of network, network design hardware and software inventory.

QUALIFICATIONS

• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys 
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
• Basic understanding of dynamic routing protocols a plus.
• Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
• General exposure to firewalls, switches, routers, and other networking devices.
• Knowledge of cisco Voice systems including cisco call manager, Webex

Method of Application