Transport Cabinet Secretary Kipchumba Murkomen has called on Kenyans who applied for smart driving licenses to collect them from NTSA.

The CS said there are currently 52,192 smart driving licenses lying uncollected at the agency offices for both motor vehicles and motorcycles.

Murkomen further said 41,827 number plates and 235,229 logbooks are yet to be collected by their owners.

“I want to thank Kenyans for their patience, and I urge those who have not yet collected their number plates, driving licenses, and logbooks to do so. The services offered by the Authority are essential, and many Kenyans are being inconvenienced, not because of a lack of services but due to failure to collect their documents after completing the processes,” he said in a statement on X.

The new generation number plates were unveiled on August 30, 2022.

The new plates boast enhanced features including an imprinted national flag, a hologram and a watermark, all designed to combat crime.

It costs Sh3,050 to process a pair of reflective plates, the same cost as acquiring a smart driving license.

Unlike the red book driving license, smart driving is valid for three years.

Murkomen disclosed that the migration of services to eCitizen was ongoing despite the challenges that have delayed the services offered by the National Transport and Safety Authority.

He, however, said he met with the agency and eCitizen team on Tuesday and discussed the issues that have affected the services provided to the public.

“We have resolved to accelerate the pace of migration and strengthen the team responsible for service migration by including personnel from the ICT Authority,” he said.

President William Ruto directed that all ministries and state departments migrate to the government’s online single payment platform eCitizen by December 31, 2023.

About 16,000 services were expected to be onboarded on the platform and all payments for government services were made through a single Paybill number 222222.

In an Executive order issued on August 4, 2023, Ruto directed all ministries to terminate all non-designated payment platforms by August 8, 2023, and migrate to the single Paybill number in line with his administration’s plan to digitise government services.

Secretary to the Cabinet Mercy Wanjau warned that accounting officers would be held personally responsible for the full discharge and compliance of the directive.